Returns and Exchanges
Returns & Exchanges
We don’t just want you to like your purchases from TREE - we want you to love these pieces in your home.
But in the unlikely event you don’t, we promise to work with you to make it right. We want everything to be easier in this busy world.
Non-furniture returns and exchanges will be accepted within 30 days from the date of receipt for a full credit or refund. You simply need to return your purchase in its original condition and packaging, with either a Packing Slip or Store Receipt within this time. We will then refund you the purchase price in the original form of tender. Shipping charges are non-refundable with the exception of damaged or defective merchandise.
If you’ve received a gift purchased from TREE that you would like to return, you can exchange it for a store or web credit at the prevailing retail price on the date of return.
Replacement items shipped in response to missing, lost, stolen, damaged and/or manufacturer defect claims are returnable for Store Credit only.
Returns by Parcel Post
To return non-furniture items by mail, please contact TREE at email@example.com or 833.855.8733 to obtain a Return Merchandise Authorization (RMA) number. Please clearly mark the RMA# on the outside of the package, prepay postage, insure and send via a trackable method to:
2416 S C Street
Tacoma, WA 98402
If you decide to return furniture that is stocked by TREE, you must do so with receipt of items in original condition within 30 Days. Your refund will be equal to the original purchase price minus a 20% restocking fee and delivery charges (both to and from the original delivery address) – this is common practice within the design and furniture field. Your refund will be issued to the original form of tender.
Custom Orders are pieces that TREE have ordered specifically for you, they are not from-stock. In many cases the style, size, fabric, wood, finish colors, or any number of other options have been specifically ordered especially for you. Any Custom Order cancellations must be received and acknowledged within 48 hours of order placement. No cancellations will be accepted after then.
Naturally, we cannot accept returns of Custom Orders, commissioned or bespoke pieces, damaged pieces, TREE gift vouchers, plants, unwrapped mattresses, bed linens, cushions or rugs. Sale or discounted items, replacement items, one off items and any items damaged after you have acknowledged receipt are also not eligible for exchange.
TREE stands by the good design, honest quality, and craftsmanship of our furniture and curated collections.
We partner with best-in-class freight carriers and for our last mile delivery to you, we offer a true White Glove Delivery service. We have only one standard of service – the best. We will never leave your pieces at your doorstep. We will unpack, assemble, and put your new pieces just exactly where you want them, leaving taking all packing materials with us.
Though we take every precaution, we understand that defects can go undetected and damage can occur during transit. And, we strongly encourage you to inspect your purchase thoroughly as soon as you receive it. In the event a manufacturer's defect or damage is discovered, please bring it to the delivery staff's attention there and then and note on the Delivery Order with your signature.
Unless otherwise instructed by a TREE staff member, ALL damaged or defective items should be returned with the freight carrier. We will repair or replace, at our discretion, any defective merchandise or any merchandise damaged in transit at no charge.
With this in mind, please do contact us at 833.855.8733 within 24 hours and one of our staff will assist you with your claim. Supporting images or documentation can be sent to firstname.lastname@example.org. Any claims made 24 hours after the delivery date will not be accepted.